Support

How can we help?

Email support@placeset.app and a human will get back to you within one business day. Include the email on your Placeset account if it's account-related, and the recipe name if it's about a specific dish.

Getting started

From download to your first planned week.

Set up your table and get your first week

Setup takes about two minutes. Every answer can be changed later in Settings.

  1. 1Open Placeset and tap “Get started”. (Want to look around first? “Explore a sample week” shows a demo week with no account.)
  2. 2Household: choose who you're feeding (“Just me”, “2 people”, “3–4 people”, “5+ people”). Add household members with age and sex if you want per-person nutrition on the Health tab.
  3. 3Meals: pick which meals to plan. Dinner is always planned; add Breakfast and Lunch if you want them. Turn on “Plan leftovers” to have dinners cover lunches.
  4. 4Must avoid: tap any allergies (peanuts, tree nuts, milk, eggs, wheat, shellfish, fish, soy, sesame), add your own with “Add another allergy”, or choose “No known food allergies”. Add dislikes as free text.
  5. 5Eating style: choose a dietary pattern (vegetarian, vegan, gluten-free, dairy-free, lower carb, keto) and a nutrition focus, or skip.
  6. 6Tastes: pick the cuisines you like and whether to “Keep it familiar” or “Surprise me”.
  7. 7Kitchen: tell us your equipment, the most time you'll spend on a weeknight (25, 35 or 45 minutes), and whether you prefer one-pan meals or batch cooking.
  8. 8Budget: set a weekly or monthly grocery budget with the slider. The USDA guide shows how your number compares to the Thrifty, Low-cost, Moderate and Liberal food plans. Tap “Review my setup”.
  9. 9Review your answers (tap “Edit” on any row), then tap “Build my first week”.
  10. 10Create your account with email and password, or use Sign in with Apple, so your plan is saved. When the week is ready, tap “View my week” or “Open grocery list”.

Tip: Already have an account on a new phone? Tap “Already have an account? Sign in” on the welcome screen. Your profile and this week's menu come back exactly as you left them.

Find your way around

Placeset has five tabs along the bottom of the screen.

  1. 1Week: this week's menu, the budget meter, and the “Ask for anything” button.
  2. 2List: the consolidated shopping list for the week (or several weeks).
  3. 3Budget: what the week costs, planned versus actual, receipts, and history.
  4. 4Health: nutrition for you and each household member.
  5. 5Settings: profile, standing instructions, Placeset Plus, Family, Community, and your account.

Tip: Occasions, Pantry-to-Plate and saved recipes live behind the “+” button at the top of the Week tab.

Step-by-step guides

Button and screen names are quoted exactly as they appear in the app. Guides marked Placeset Plus need an active subscription.

Your week

Change a night

  1. 1On the Week tab, swipe a dinner to the left and tap “Clear” to take it off the week. The night's cost comes off the budget meter and its ingredients leave the list.
  2. 2To swap two nights, press and hold a dinner, then drag it onto another day.
  3. 3To put something else on a cleared night, use “Ask for anything”, a saved recipe (“+” → “Saved recipes”), or Pantry-to-Plate. To re-plan the whole week, use the refresh arrow.
  4. 4Tap any dinner to open the recipe, see the per-serving cost and nutrition, and heart it to save it to your favorites.
  5. 5Dinners tagged “edited for you” came from an AI request; “makes lunch tomorrow” means the leftovers are planned into lunch.

Ask the concierge to reshape the week

Placeset Plus
  1. 1On the Week tab, tap “Ask for anything”.
  2. 2Type what you want in plain English, for example “Lighter Tuesday”, “Swap Friday for lasagna”, “Make it all Italian”, or “Leftovers for lunches”. The quick prompts (“Lighter Tuesday”, “Free up budget”, “Surprise one night”) work with one tap.
  3. 3Review the proposed change. Tap a night in the proposal to read the full recipe before you decide.
  4. 4Tap the apply button to accept it, “Try another” for a different proposal, or “Not this week” to leave the menu alone. You can also keep typing to refine the request.
  5. 5Turn on “Remember this every week” before applying and the request becomes a standing instruction on every future menu.

Tip: Allergies and your budget are hard limits on every proposal. If a request would push a night over your weeknight time cap, the concierge warns you and asks instead of refusing.

Set a budget for just this week

  1. 1On the Week tab, tap the budget amount (the “$X of $Y” line with the pencil) above the menu.
  2. 2Adjust “Change this week's cap” to the number you want, from $30 to $3,000.
  3. 3Tap “Re-plan under $…”. The week is re-planned under the new cap and labeled “CUSTOM CAP”; your profile budget is not changed.

Tip: To change your everyday budget, go to Settings → Profile → Budget and tap “Save profile changes”.

Refresh the whole week

  1. 1On the Week tab, tap the circular arrow at the top right.
  2. 2Placeset plans a fresh week under the same budget and rules. Recently served dinners are excluded, so every refresh is genuinely different.

Add breakfast, lunch or leftovers

  1. 1Tap the “+ Breakfast” or “+ Lunch” chip under any day on the Week tab, or tap “+” at the top and choose “Breakfast & lunch”.
  2. 2Search or filter by cuisine and pick a recipe. It is added to that day and to your shopping list.
  3. 3To plan every week this way, turn on Breakfast or Lunch under “Meals you plan” in Settings.
  4. 4To use dinner leftovers for lunches, ask the concierge for “leftovers for lunches” or turn on planned leftovers in Settings.

Plan ahead

  1. 1Use the ‹ and › arrows next to “WEEK OF…” on the Week tab to move between last week and up to three weeks ahead.
  2. 2Each week is planned on its own under your budget. Weeks roll over automatically on Sunday evening.
  3. 3Shopping for more than one week at once? See “Shop with the list” below.

Shopping and cooking

Shop with the list

  1. 1Open the List tab. Every ingredient from the week is merged across recipes, scaled to your household, and grouped by aisle.
  2. 2Tap the checkbox on anything you already have. It is struck through and removed from the estimated total.
  3. 3Use the filters (“All”, “Still needed”, “Have it”, and “Occasions” when an occasion is on the list) to focus the list while you shop.
  4. 4Add anything that isn't from a recipe under “Need anything else?”. Your additions stay on the list until you clear them.
  5. 5Shopping for several weeks in one trip? Tap “Shopping for more than one week?” and select the weeks to combine.

Tip: Grocery delivery is paused for launch, so the “Build cart” step is hidden. The list is built for shopping in any store.

Cook a recipe

  1. 1Tap a dinner on the Week tab and read the ingredients and plan. Tap “Start cooking”.
  2. 2Cook mode shows one step at a time with the quantities for that step under “FOR THIS STEP”. Use “Next step” and “Back” to move through the recipe.
  3. 3When a step has a timer, tap “Start timer”. Timers keep running while you move to other steps, so several can run at once.
  4. 4Out of an ingredient? Tap “Out of something? Ask for a swap…” and describe it. The sous-chef answers with a substitution or technique grounded in the recipe you're cooking. (Placeset Plus)
  5. 5Tap “Finish — serve it” when you're done.

Cook from what you already have

Placeset Plus
  1. 1On the Week tab, tap “+” and choose “Ingredients you have”.
  2. 2Type the ingredients in your kitchen and add each one.
  3. 3Tap “Find dinners”. Placeset finds recipes that use them up, and invents one when nothing fits.
  4. 4Pick a dinner and choose the night to put it on. It replaces that night's dinner and updates your list.

Save and reuse recipes you love

  1. 1Heart a dinner from your week, a course from an occasion, or a community recipe.
  2. 2Find them under Settings → “Liked recipes” or on the Week tab under “From your favorites”.
  3. 3Tap “Week” next to a saved recipe to put it on a day this week. It replaces that night's dinner.

Budget and health

Track what the week really costs

  1. 1Open the Budget tab. “Committed this week” shows the estimated cost of the current menu against your cap.
  2. 2“Planned vs actual” compares the estimate with receipts you've scanned. “Cost per dinner”, “Where the money goes” and “Value” break the week down by night, aisle, and cost per serving, calorie, and gram of protein.
  3. 3“How your cap compares” places your budget against the USDA Thrifty, Low-cost, Moderate and Liberal plans for a household your size.
  4. 4“Last four weeks” shows your history.

Tip: Costs are honest estimates from supermarket-typical pricing, adjusted for food inflation and the prices Placeset has learned near you. Actual store prices vary.

Scan a grocery receipt

  1. 1On the Budget tab, tap “Scan” in the Receipts section.
  2. 2Tap “Take photo” to photograph the receipt or “Choose photos” to pick from your library. Long receipts can be captured in up to six photos.
  3. 3Optionally enter the total and the store, then tap “Save”.
  4. 4The receipt trues up your actual spend for the week and helps sharpen price estimates for your area.

See and steer your nutrition

  1. 1Open the Health tab. Switch between yourself and each household member at the top.
  2. 2The hero shows daily calories from this week's menu, followed by macros, fats, carbohydrates, minerals and vitamins compared to recommended amounts.
  3. 3Tap any nutrient to set a target or a limit. Future menus honor it.
  4. 4“Where it comes from” lists this week's meals per serving; tap any to expand its nutrition.
  5. 5To change your dietary pattern (vegetarian, keto, low-sodium and so on), go to Settings → Profile → Dietary pattern.

Tip: Nutrition is computed from USDA FoodData Central and labeled as an estimate. It is a planning aid, not medical advice.

Occasions, family and community

Plan an occasion

Placeset Plus
  1. 1On the Week tab, tap “+” and choose “Occasions”.
  2. 2Describe the moment (“Anniversary dinner for two”, “Birthday steak night”, “Caviar-themed date night”) and tap “Ask”, or tap one of the suggested chips.
  3. 3Review the drafted menu: each course has its own full recipe with ingredients, steps and timers. Adjust “Guests”, add extras such as caviar, wine or a trim, or keep typing to refine (“no oysters”). “New take” gives a different menu for the same brief.
  4. 4Tap “Add to my list” to add the occasion's ingredients to your shopping list, or “Put it on a day this week” to pin it to a night.
  5. 5Use the run-of-show and swipe through each course's recipe when it's time to cook.

Tip: Occasion menus are billed outside your weekly grocery cap so a dinner party never squeezes Tuesday's dinner.

Set up a family

  1. 1Go to Settings → FAMILY → “Create or join a family”.
  2. 2To start a family, tap “Create family”. Share the six-letter invite code with “Share”. You are the admin.
  3. 3To join one, tap “Ask to join” and enter the code. The admin accepts your request.
  4. 4Everyone in the family (up to four people) sees the same weekly menu and shopping list and can check items off while shopping.
  5. 5Only the admin can edit the menu or change household settings. Members can “Leave” anytime; the admin can “Remove” members or “Disband family”.

Tip: Your personal Placeset Plus subscription, profile settings, and private drafts stay your own; only the week and the list are shared.

Browse and share community recipes

  1. 1Go to Settings → COMMUNITY → “Browse & share recipes”.
  2. 2Browse recipes from other cooks. Heart the ones you like, tap “Share” to send a public link, or “Report this recipe” if something is wrong.
  3. 3To publish your own, tap “Share a recipe”. Add the basics, choose ingredients from the catalog (so the recipe stays priced and shoppable), write the steps in order with timers and step photos, and add a hero photo.
  4. 4Tap “Submit for review”. Every recipe is checked for safety and coherence before it goes live; you'll see its status under “YOUR RECIPES”.
  5. 5Once live, 100 likes earns you 100 bonus AI credits toward the concierge.

Settings, Plus and your account

Change your preferences

  1. 1Go to Settings → Profile. Tap a row to edit Household, Budget, Cuisines, Tolerances, Dietary pattern, Age, Sex, Household members, Weeknight time, or Occasion appetite.
  2. 2Tap “Save profile changes”. Changes apply to future menus.
  3. 3To add a rule that applies to every week (“no cilantro”, “vegetarian on Mondays”), tap “Add an instruction” under Standing instructions.
  4. 4Under “Meals you plan”, turn Breakfast and Lunch planning on or off.

Subscribe to, restore, or manage Placeset Plus

  1. 1Go to Settings → PLACESET PLUS → “See what Plus unlocks”, or tap any Plus feature such as “Ask for anything”.
  2. 2Choose monthly or annual (the annual plan is two months free versus monthly) and confirm with Apple. If a free trial is offered, it is shown on the button.
  3. 3Already subscribed on another device? Tap “Restore Purchases” on the same screen.
  4. 4To change or cancel, tap “Manage subscription” in Settings, which opens your Apple subscriptions. Cancelling stops the next renewal; you keep Plus until the period ends.

Tip: Placeset Plus supports Apple Family Sharing, so one subscription can cover your Apple family group.

Use Placeset on Apple Watch

  1. 1Install the Placeset watch app from the Watch app on your iPhone, and sign in to Placeset on your iPhone at least once.
  2. 2The watch shows this week's menu and your shopping list. Tap items to check them off as you shop.
  3. 3Add the Placeset complication to your watch face to see tonight's dinner or how many items are left to buy.

Tip: If the watch says “Open Placeset on your iPhone”, open the iPhone app once so it can hand over your session.

Sign out or delete your account

  1. 1To sign out, go to Settings and tap “Sign out”. Your data stays on your account for when you sign back in.
  2. 2To delete your account, go to the bottom of Settings, tap “Delete account”, and confirm with “Delete everything”. This permanently removes your account, menus, lists and family membership. Published community recipes remain, anonymized.
  3. 3Deleting your account does not cancel a Placeset Plus subscription. Cancel it first under “Manage subscription” or in your Apple Account settings.

Common questions

How do I manage or cancel my Placeset Plus subscription?
Subscriptions are billed by Apple. Open Settings on your iPhone → your name → Subscriptions → Placeset, or tap “Manage subscription” inside the app's Settings. Cancelling stops the next renewal; you keep Plus until the current period ends. Refund requests go through Apple at reportaproblem.apple.com.
How do I delete my account?
In the app: Settings → Delete account (at the bottom) → Delete everything. It permanently removes your account, menus, lists, and family membership; published community recipes stay, anonymized. You can also email us and we'll complete deletion within 30 days. Deleting your account doesn't cancel an active subscription — do that in your Apple subscriptions first.
Why is my weekly menu showing dishes I can't eat?
Check Settings → Profile → Tolerances (hard exclusions like allergies — you can add your own, e.g. “cilantro”) and Dietary pattern. Tolerances are enforced on every menu, list, and AI suggestion. If something still slips through, email us with the recipe name — we treat that as a bug.
What's free and what needs Plus?
Free forever: weekly menus, shopping lists, budgets and receipts, cook mode with timers, nutrition, families, community recipes, and the Apple Watch app. Placeset Plus unlocks the AI concierge: “Ask for anything” menu edits, occasion menus, Pantry-to-Plate, and the mid-recipe sous-chef.
How do families work?
One admin creates the family in Settings and shares the six-letter invite code; up to 4 members join and see the same weekly menu and shopping list. Only the admin edits the menu or changes household settings. Members can leave anytime; the admin can remove members.
Is grocery delivery available?
Not right now — delivery is paused while we finalize the fulfillment experience. Your shopping list works great in any store in the meantime.
How accurate are the costs and nutrition numbers?
They're honest estimates: costs come from supermarket-typical pricing adjusted monthly for food inflation and calibrated with receipts scanned near you, and nutrition is computed from USDA FoodData Central. Both are labeled approximate — actual store prices and nutrition vary.
The app says it's showing the demo menu. What happened?
Placeset couldn't reach its backend, so it fell back to the built-in sample week rather than showing nothing. Check your connection and reopen the app; your saved week comes back as soon as it can connect. If it persists, email us with the time it happened.
My AI request was declined or limited. Why?
Plus features carry fair-use limits so the service stays sustainable; they're generous for normal cooking use and reset daily. The concierge also won't break your allergies or budget, and will ask before pushing a night over your weeknight time cap.

Still stuck?

Write to support@placeset.app. Bug reports are especially welcome: tell us what you tapped, what you expected, and what happened instead, and we'll take it from there.

See also our Privacy Policy and Terms of Use.